Standards & Criteria for iGaming

The 9 standards and 48 criteria for online gambling sites including online casino, instants and sports betting are the benchmarks that guide the accreditation process. Indicators and metrics are used to define the standards and criteria in greater detail through the process. All standards for iGaming are listed below, along with their associated criteria.

iGaming: Integrating online sports betting & lottery 

RG Check’s enhanced online accreditation standards turned challenges into opportunities. By looking at areas unique to online gambling such as Accounts and Payment and Stakeholder Engagement as new standard areas, we can focus on providing more meaningful, relevant, and actionable recommendations.

As online gambling offerings and sports betting continue to expand globally, it is more important than ever that sites have the right RG policies and programs in place to provide player education and effective safeguards for the prevention and mitigation of gambling harms for this unique player base.

RG Check Standards for iGaming sites has tackled this expansion by integrating online sports betting and lottery offerings into its assessment to better reflect an omnichannel reality and provide operators with recommendations to navigate the nuances and challenges of responsible gambling that exist with emerging and new platforms. In addition to the areas of enhancements to RG Check standards made to land-based, the update to RG Check for iGaming involved adding two new standard areas.

1. RG Policy, Strategy and Culture

The site and operator demonstrate awareness of the harms caused by gambling as well as prevention and mitigation measures. Issues are addressed with integrated policies, strategy, and culture-related measures.

2. Employee Training

Employees understand the importance of responsible gambling and how their jobs impact player protection as well as the fundamental concepts of responsible gambling and problem gambling.

3. Self-Exclusion

A well-managed and communicated self-exclusion program is in place that facilitates access to supports.

4. Assisting Players Who May Be Experiencing Harms from Gambling

Assistance for players who may be experiencing harms from gambling is readily available, systematically provided and documented.

5. Informed Decision Making

A systematic approach is used to support, integrate, and disseminate information to enable players to make informed decisions and encourage safer play.

6. Marketing Communications

Marketing, including advertising and promotions, does not mislead players, misrepresent products, or target potentially vulnerable players.

7. Accounts and Payment

Account registration and money services are provided in a responsible manner.

8. Site and Product Design

Site and product design helps prevent extended, continuous and impulsive play and enables low risk play behaviours.

9. Stakeholder Engagement

The operator is committed to working with stakeholders including players, agencies, and researchers to collectively assess, improve and address the harms associated with gambling.

Learn more about the accreditation process.

Learn more about the accreditation process.

Accreditation Process for Venues & Online

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Venue Standards & Criteria

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